Can I cancel my flight and get a refund?

It depends on your ticket type. Refundable tickets can be cancelled for a full cash refund. Non-refundable tickets typically receive an eCredit or travel voucher rather than cash. Some tickets are non-refundable and non-changeable. Call us and we'll tell you exactly what your ticket qualifies for.

What is the 24-hour cancellation rule?

US DOT regulations require airlines to offer a full refund if you cancel within 24 hours of booking, as long as the departure date is at least 7 days away. This rule applies to tickets purchased directly from US airlines. If you're within this window, call us immediately to cancel at no cost.

What happens to my eCredit if I cancel?

When you cancel a non-refundable ticket, most airlines issue an eCredit equal to the ticket value minus any applicable cancellation fees. The eCredit is tied to your name and must be used by the expiration date. Our agents can help you understand your eCredit terms and apply it to a future booking.

What if the airline cancelled my flight?

If the airline cancels your flight, you are generally entitled to a full cash refund to your original payment method — not just an eCredit. You can also choose to rebook on an alternate flight. Call us and we'll help you get the refund or rebooking you're entitled to.

Flight Cancellation Help | Cancel Your Flight & Get a Refund

Cancellation Options

Refund, eCredit, or Rebook — Know What You're Entitled To

The biggest mistake travelers make when cancelling is doing it without knowing what they'll get back. Depending on your ticket type and timing, your outcome can vary significantly. Our agents review your booking first, then help you make the best decision.

💵 Full Cash Refunds

You are typically entitled to a full cash refund in these situations:

You cancel within 24 hours of booking (departure at least 7 days away)
The airline cancelled your flight
The airline made a significant schedule change (usually 3+ hours)
You hold a refundable fare ticket
You have a qualifying emergency and the airline grants a waiver

💳 eCredit or Travel Voucher

If you cancel a non-refundable ticket voluntarily outside the 24-hour window, most airlines issue a travel credit (eCredit or voucher) for the ticket value minus any cancellation fee. Key things to know:

eCredits are typically valid for 12 months from the issue date
Credits are usually non-transferable (your name only)
Some credits can only be used on the same airline
Our agents can help you apply your eCredit to a new booking — learn more

🚫 Non-Refundable / Non-Changeable Tickets

Basic Economy and some deeply discounted fares are non-refundable and non-changeable. If you cancel these, you may receive nothing. However, there are exceptions during airline-declared irregular operations, travel waivers, or if the airline changes your flight significantly. Call us before assuming your ticket has no value.

✈️ Airline-Initiated Cancellations

If the airline cancels your flight — not you — DOT rules give you the right to a full refund to your original payment method, regardless of ticket type. Many airlines try to automatically issue eCredits instead. Call us and we'll help you request the cash refund you're legally entitled to.

Before You Cancel — Call First

Cancelling without advice can cost you money. Let an agent review your ticket and tell you all your options first.

☎ (888) 211-2634 Call Now — Free, 24/7

✓ Refund eligibility checked

✓ eCredit terms explained

✓ Cancellation fee review

✓ Airline-cancelled flight help

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What Happens After You Cancel

Your Cancellation Outcome by Ticket Type

✅

Refundable Ticket

Full cash refund to your original payment method. No questions asked. Processing time is typically 5–10 business days.

💳

Non-Refundable Main Cabin

eCredit issued for the ticket value (minus any applicable cancellation fee). Valid for 12 months on most carriers.

❌

Basic Economy

Generally no refund and no credit on voluntary cancellations. Exceptions may apply if the airline changes your flight significantly.

🛡️

Airline Cancels Your Flight

Full cash refund required by DOT rules. You may also rebook on an alternate flight at no extra cost.

Common Questions

Flight Cancellation FAQ

It depends on your ticket type. Refundable tickets can be cancelled for a full cash refund. Non-refundable tickets typically receive an eCredit or travel voucher. Some tickets receive nothing on voluntary cancellation. Call us before cancelling and we'll tell you exactly what your ticket qualifies for.

US DOT regulations require airlines to offer a full refund if you cancel within 24 hours of booking, as long as the departure date is at least 7 days away. This applies to tickets purchased directly from US airlines. If you're within this window, call us immediately — this is your best option for a full refund.

When you cancel a non-refundable ticket, most airlines issue an eCredit equal to the ticket value minus any cancellation fees. The credit is tied to your name, has an expiration date, and can usually only be used on the same airline. Our agents can look up your credit and apply it to a future booking. Visit our eCredit page to learn more.

If the airline cancels your flight, you are generally entitled to a full cash refund to your original payment method — not just an eCredit. Many airlines automatically issue eCredits instead, but you have the right to request a cash refund. Call us and we'll help you navigate this process.

Credit card refunds typically take 5–10 business days to appear on your statement after the airline processes them. Original processing by the airline can take an additional 5–7 business days from when the cancellation is confirmed. If your refund is significantly delayed, call us and we can follow up on your behalf.

If you purchased travel insurance with your ticket, your policy may cover cancellation costs due to qualifying reasons such as illness, family emergency, or travel disruption. Review your policy or call your insurer directly. Our agents can help you navigate the cancellation process regardless of whether insurance is involved.

Flight Cancellation Help — Understand Your Options Before You Cancel